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Home > My Account > Services > Payment and Billing Services

Payment Options

Citizens Gas offers several payment options, including online payments, to meet customer needs and help take the hassle out of paying bills. You can pay your gas, water and electric bill at Citizens Gas. You can write one check and enclose all three invoices to Citizens Gas, or write separate checks and mail them to Citizens Gas. You can also drop off your payment at the 24-hour payment depository at 21st and Meridian streets.

Budget Payment Plan

When you join the Citizens Gas Budget Payment Plan, you can pay the same amount each month to help spread out the cost of winter heating. Enroll online or call (317) 924-3311.

Automatic Bank Deduction Plan (ABD)

Your total monthly gas bill or budget payment is deducted from your checking or savings account on the due date of your bill. You will still receive a monthly bill in the mail. Enroll online today at citizensgas.com.

EasyPay

You can make a one-time payment from your checking or savings account using EasyPay. Pay online or by calling (317) 924-3310 and following the automated instructions. This service is free to use.

Credit Card Payment

You can pay your bill using Visa, MasterCard or Discover credit cards or debit/ATM cards. Pay online or by calling (317) 924-3310 and following the automated instructions. There is a fee for this service.

 

Billing Services

Paperless Billing

Sign up and go paperless! Rather than receiving a bill in the mail, Citizens will send you an email each month when your gas bill is ready to be paid. Enroll online | Paperless Billing FAQs

Flexible Payment Arrangements

If you have difficulty paying your bill, Citizens Gas will work with you to make arrangements. Call (317) 924-3311 to speak with one of our Customer Service Representatives.

Large Print and Braille Billing

Sight-impaired customers may request a large print or Braille bill. Call (317) 924-3311 to start receiving a Large Print or Braille Bill.

Duplicate Notice Protection for Senior Citizens

Citizens Gas will send notification to a third party you designate, if a bill is overdue. The third party would not be responsible for paying the bill, just for reminding you that it is due. Simply give us a call at (317) 924-3311 and let us know you want to sign up for this service.