Paperless Billing FAQs

Q: How to I sign up for paperless billing?

A: First Login or Register at CitizensGas.com and click on Paperless Billing in the My Account menu. Next, verify your email address displayed on the page and read the disclosures. Finally, click "Sign Up for Paperless Billing" and you'll start receiving paperless bills within the next billing cycle.

Q: Hasn't Citizens been doing paperless billing for a while now? What makes this service different?

A: In the past Citizens used CheckFree exclusively to send paperless bills. Customers had to register with CheckFree in order to receive emails and pay their bills online. Now Citizens is offering it's own paperless bill. This means you do not have to register at another website, and you have the option to make your payment any way you choose. Our newly updated EasyPay lets you save your checking or saving account information securely for quick payments. If you prefer to use your bank for online payments, our new paperless bill is a perfect reminder to let you know when and how much to pay.

Q: I've been using CheckFree for years. Why should I switch to Citizens' paperless billing?

A: When you register at CitizensGas.com and sign up for paperless billing, you have flexibility and the freedom to manage your gas account. Here's a few of the things you'll be able to do:

  • Make a payment from your checking or saving account or with your credit card.
  • View 12 months of payment history, no matter if you mailed a check, paid online, or paid in person.
  • Sign up for Automatic Bank Deduction (ABD) so you don't have to worry about making payments.
  • Enroll in Budget Billing to spread winter heating costs evenly over the year.
  • Manage mulitple gas accounts from a single username and password.

Q: What if I want to go back to paper bills?

A: If you decide you want paper bills mailed to your home again, you can simply unenroll from paperless billing. Just log in, go to the Paperless Billing page and choose "Remove my account from Paperless Billing". You may still receive one more paperless bill depending on the billing cycle and the timing of your request.

Q: What information is included in the paperless bill?

A: We include your Statement Date, Amount, and Due Date in the email. View a sample bill

Q: How does paperless billing work with multiple gas accounts?

A: If you have multiple gas accounts and would like to sign up for paperless billing, each account must be enrolled individually.